You're not the only one.
When something breaks
- I dropped it and the screen shattered.
- My phone won't turn on.
- The charger stopped working.
- My SIM isn't being detected.
When you're switching or upgrading
- I bought a new phone.
- I want to move my number.
- I need to transfer everything.
- I'm thinking about changing carriers.
When the phone acts strange
- It's slow - I think it has a virus.
- My apps keep crashing.
- I can't get signal at home.
- I keep getting error messages.
When you just need a hand
- Can you charge my phone for a minute?
- Where's the T-Mobile store?
- I can't get into my email.
- Can you help me set this up?
If yours isn't on the list, that's fine. Bring it in anyway.
Got it. I'll call you back - same person, same number.
Let's re-connect.
Same person. Same store. Every time.